MyHorizon app Privacy Notice

We do not process any of your personal data when you first download the MyHorizon app.  The app acts as a way for you to access the personal data held in our housing management system to manage your tenancy with us. 

When you first open the MyHorizon app, you will be asked if we can collect anonymous statistics about usage of the app.  We use the anonymised information to identify how many people are using the app and what types of service requests they are making. 

When you log into the app will display the following categories of personal data:  

• Full name 
• Full address including postcode  
• Telephone number 
• Email address
• Tenancy reference number 

MyHorizon is a window to information held on Horizon's housing management system and we process your personal data to allow you to access this information in an easily accessible and mobile-friendly format.   

The personal information we process is provided to us directly by you and it helps to manage your tenancy. For more information about how Link processes your personal data please visit  Privacy notices | Horizon Housing (verseonecloud.com)   

We use the information that you provide via the app to deal with any service requests or questions you submit.  The app also allows you to update your existing information, like your telephone number or to add any new members to your  household.  

We may share this information with staff within the organisation, DWP or the local authority for your area

Your information is securely stored as part of our housing management system. 

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

To view how long we keep your personal data, please visit our retention schedule here.

This guide informs you how your data will be processed and sets out clearly Horizon's lawful basis for processing.

You can submit a Subject Access Request to access the personal data that Horizon holds about you. You can do this by writing to:

Managing Director or Company Secretary

Horizon Housing Association

Leving House

Fairbairn Place

Livingston

West Lothian

EH54 6TN

Or emailing: business@horizonhousing.org

Horizon will then have 30 days to respond to your request. As part of the subject access request process we will ask for two forms of identification to be submitted before any information is released.

If any of the personal data we hold about you is wrong, you have the right to ask us to correct it.

You may request that Horizon erase any of your personal data that is processed by us. This is also known as the ‘right to be forgotten’. Please note that this is subject to a number of exemptions and so is not an absolute right.

If you believe that we are processing personal data unlawfully, where it is no longer needed or think that the personal data held is inaccurate you can ask us not to process that personal data.

You can ask us to pass on the personal data we hold about you to a third party, where you have provided that personal data to us and we have been processing it to deliver a service to you.

You have the right to object to our processing of your personal data. However, if Horizon can demonstrate that there is an appropriate ‘condition of processing’ in place then we may refuse to stop processing your personal data.

You have the right not to be subject to a decision solely based on automated processing. If a decision is made by an automated process you may ask Horizon to have the decision investigated by a member of staff.

If you wish to object to the use of your personal data, would like to restrict processing or have data rectified, please contact business@horizonhousing.org.

If you have a concern about the way Horizon is processing your personal data, you may raise a complaint with the Information Commissioner’s Office.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113

www.ico.org.uk

We will never share or sell your personal data to a third party for marketing purposes.

Electronic information that contains personal information is kept in secure systems. Laptop computers and other devices which may be taken out of the office are encrypted and password protected. Any paper files containing personal information are stored in locked filing cabinets.