Factoring charges
You are responsible for ensuring any invoices we issue are paid on time.
Owners in our factored developments pay a monthly charge which includes landscape maintenance; common stair cleaning (where applicable); common buildings insurance premium (where applicable) and our management fee.
In addition owners receive statements twice a year which will give details of any communal repairs that have been carried out within their development and the amount that that they are due to pay.
We ask that any bills are paid within 28 days of receipt of the invoice.
Debt recovery management
We will take a firm, but sensitive approach to arrears recovery and we will take action as early as possible to prevent non-payment from developing into a problem.
We will only consider taking court action after we have exhausted all other options. We will inform you at this point that it is our intention to take court action if the debt is not cleared.
Read our policy here for more information.
You are obliged to pay your bill within 4 weeks on receipt of the invoice.
We are aware you may occasionally have difficulty paying your bill. We are here to help and will discuss re-payment options with anyone experiencing financial difficulties, and we will, where necessary signpost to local sources of money advice.